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Scheduled patient appointments and ensured that the schedule was full on a daily basis by contracting patients on a call list. Directs all activities of the Asst. Analyze rate variance, monitor credit report and maintain close observation of daily house count. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. See our sample Front Desk Manager Cover Letter. Welcome loyal guests and military members using the best practices outlined for each program. Ability to effectively present detailed information both verbally and in written form to guests, fellow managers and employees throughout the organization, Provide quality check in and check out experience to our guests, Hire, train, develop, coach, and discipline employees. Management of inventory for hotel supplies, office supplies and food. Run Room & Tax verifying that all room rates posted. -required, Must be able to lift up to 50 lbs. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Managed the day-to-day tactical activities within the Hotel. Assigns and instructs guest service, front office, housekeeping, security, engineering and food and beverage associates in the details of work. Follow up to ensure guest satisfaction, Motivate and develop guest services associates according to Wyndham S.O.P. Document any late or absent employees, Assign work duties to staff in accordance with departmental procedures. Maintains rapport with all departments and attends relevant meetings. A well-crafted resume skills section, highlighting your relevant skills for an office manager position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Vision abilities required include close, distance, color, and depth perception, 3 years auction industry experience required, 1 - 3 years office management or supervisory experience required, Strong communication and interaction skills required, Effective management, customer service, and organizational skills required, Good computer and software knowledge essential, including AS400, High School Diploma or equivalent required. Uphold a professional image at all times through appearance and dress, May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager, Assist the Executive Director with evaluations of employee performance according to CH evaluation schedules. Ability to handle challenging situations and able to communicate with confidence, respect and humility, Professional Experience in Hospitality: Progressive experience in Rooms gained over the last 7 years in a 5 star luxury property, 2 years of which would have been spent as a Front Office Manager. To liaise with the Chief engineer to agree and implement CAPEX projects for continuous improvement, To ensure compliance with Marriott brand standards, and Standard Operating Procedures, To implement and review effective daily club processes, To set, monitor and manage Key Performance Indicators for the club, To ensure the club has a marketing strategy that reflects the target market & demographics of the location, To set the membership strategy, including new sales and retention/attrition. Previous Marriott experience preferred, Responsible in the overall day to day Front Office operations, Responsible to keep all Front Office Standards and Procedures in place, Responsible to Front Office human resources task relating to motivation, cultivate talent and training, To ensure a proper coverage and supervision of the Front Office sections at all times through planning, organizing, directing and controlling the front office operation and administration, To create heart touching moments for our guests in collaboration with all departments, To manage guest complaints in a professional manner, by resolving it and ensuring maximum guest satisfaction consistent with Sofitel Cairo El Gezirah’s Standards, To manage the department in a professional, efficient and flexible manner through teaching and training the team in order to substantially progress in presenting the best service, Encourages a team spirit amongst staff members with leadership and guidance, Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members, Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels, Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement, Directly manages Front Desk. 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